[Legal]

Privacy Policy

Last updated: June 2026

1. Who We Are

Bad Hair Central (“we”, “us”, “our”) is a luxury wig installation studio based in Salt River, Cape Town, South Africa. We operate the website badhaircentral.co.za and accept bookings via Fresha.

2. Information We Collect

We may collect the following personal information:

Name and email address when you contact us or sign up for our newsletter
Phone number and appointment details when you book via Fresha
Messages and enquiries you send us via our contact form or WhatsApp
Technical data such as your IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use the information collected to:

Confirm and manage your appointments
Respond to enquiries and provide customer support
Send newsletters or promotional updates (only if you have opted in)
Improve our website and services
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share it with:

Fresha — our booking platform. Their privacy policy applies to data you enter there.
Email service providers — for sending newsletters (e.g. Mailchimp).
Legal authorities — if required by law.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described above or as required by law. Booking records are kept for a minimum of 5 years for financial compliance.

6. Your Rights

Under POPIA (Protection of Personal Information Act) and applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at hello@badhaircentral.co.za.

7. Cookies

Our website uses cookies to improve your browsing experience. See our Cookie Policy for full details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.